Our Refund Promise

OUR REFUND PROMISE

At Lil' Gift Shop, we want you to be delighted with your order.

Every item is created with care, and we genuinely want you to love what arrives through your letterbox. However, we understand that sometimes things don't go quite to plan.

If we've sent the wrong item, or your order arrives damaged or defective, we'll do everything we can to put things right.

Eligible Refunds

We offer refunds or replacements for:

✅ Incorrect items sent in error
✅ Damaged products
✅ Faulty or defective items

How to Request a Refund

If there's a problem with your order, please contact us within 30 days of your purchase date.

Simply email us at support@lilgiftshop.com and include:

• Your order number
• A brief description of the issue
• Photos where applicable (these help us resolve things much faster)

Once we've reviewed your request, we'll work with you to find the best solution as quickly as possible.

A Quick Note

As a small independent business, every customer matters to us. If something isn't right, please reach out before worrying—we're real people, and we're always happy to help.

Please give us the opportunity to make things right. We are genuinely here for you and will always do our best to resolve any issues fairly, quickly, and with the care and attention every customer deserves.

This Refund Policy may be updated from time to time. If you have any questions, please contact us at support@lilgiftshop.com.

For the best long-term results from your purchase, please follow the washing and care instructions provided with your garment.

Thank you for supporting Lil' Gift Shop.